Change Leadership and Staff Engagement during Electronic Health Record (EHR) Rollouts

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DOI: https://doi.org/10.63345/ijrmp.v14.i9.4

Dr Aditya Dayal Tyagi

Sharda University

Greater Noida, India

Abstract

Effective implementation of Electronic Health Records (EHRs) in healthcare organizations hinges not only on technological infrastructure but critically on change leadership and staff engagement. This manuscript explores the interplay between leadership strategies and employee involvement during EHR rollouts, with the aim of identifying best practices that foster successful adoption, minimize workflow disruption, and enhance overall organizational performance. Drawing upon a mixed-methods study conducted across three tertiary-care hospitals, we examine leadership styles, communication channels, training approaches, and motivational techniques that influence staff readiness and sustained use of EHR systems. Quantitative survey data (n=412) assess correlations among perceived leadership support, engagement levels, and system-use proficiency, while qualitative interviews (n=24) elucidate contextual factors shaping staff experiences. Findings reveal that transformational leadership behaviors—characterized by vision articulation, individualized consideration, and intellectual stimulation—significantly predict higher engagement and lower resistance, which in turn correlate with faster proficiency gains and fewer post‐implementation errors. Regular two‐way communication, peer mentoring, and hands‐on simulation training emerge as key facilitators of staff confidence. Based on these insights, we propose a change‐leadership framework comprising six actionable components: stakeholder alignment, transparent communication, adaptive training, recognition systems, continuous feedback loops, and resilience support. Our recommendations offer healthcare executives and project managers a roadmap for orchestrating people‐centered EHR implementations, ultimately promoting patient safety, data integrity, and organizational learning.

Keywords

Change leadership; staff engagement; Electronic Health Record rollout; transformational leadership; healthcare innovation

References

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