DOI: https://doi.org/10.63345/ijrmp.org.v10.i5.2
Revathi Mohan
Thiruvananthapuram, Kerala, India
Abstract
This study examines the role of chatbots in enhancing patient engagement specifically for prescription refill processes. With the rapid evolution of digital health tools, chatbots have emerged as an innovative solution to support healthcare delivery, increase accessibility, and improve medication adherence. We conducted a mixed-method investigation that involved a comprehensive literature review, a structured survey of patients who interact with chatbot systems, and a quantitative analysis of engagement metrics. Our findings indicate that chatbot-assisted prescription refill processes lead to significant improvements in patient engagement, reducing waiting times and providing immediate support. The study also explores factors that influence user acceptance and discusses the potential challenges in widespread implementation. Ultimately, our research highlights the importance of integrating chatbots into healthcare communication systems as a means to enhance patient-centered care.
Keywords
Chatbots; patient engagement; prescription refills; digital health; medication adherence
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