DOI: https://doi.org/10.63345/ijrmp.v8.i10.2
Abhinav Goswami
Independent Researcher
Uttar Pradesh, India
Abstract
The dynamic nature of retail pharmacy chains demands more than technical proficiency—it necessitates high levels of emotional intelligence (EI) to foster collaboration, ensure patient satisfaction, and maintain operational efficiency. This study explores the relationship between emotional intelligence and pharmacy workforce performance in multi-store retail settings, emphasizing the role of EI in enhancing communication, decision-making, stress management, and teamwork. Drawing upon existing psychological and healthcare management frameworks, this research presents a comprehensive analysis of how EI competencies directly impact key performance indicators (KPIs) such as prescription accuracy, customer service ratings, and employee retention. The findings reveal that higher EI levels among pharmacy staff correlate with improved team coordination, reduced conflict, and better adaptability in high-pressure environments. The literature highlights the growing relevance of emotional intelligence in healthcare roles, particularly in distributed workforces where interpersonal dynamics and cultural diversity play a significant role. This manuscript lays the foundation for future EI-centric training modules and leadership development strategies within pharmacy chains.
Keywords
Emotional Intelligence, Pharmacy Workforce, Retail Chain Performance, Employee Behavior, Interpersonal Skills, Healthcare Management
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