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Dr. Shruti Saxena
Assistant Professor
Savitribai Phule Pune University, Pune
Abstract
This manuscript explores the integration of National Institute of Standards and Technology (NIST)-based audit frameworks within IT operations, focusing on their practical applications in ServiceNow. As organizations increasingly adopt digital platforms, ensuring robust cybersecurity and compliance becomes paramount. ServiceNow, a leading enterprise cloud platform, offers tools that align with NIST guidelines to streamline audit processes. This paper examines the NIST Cybersecurity Framework (CSF) and Risk Management Framework (RMF), detailing their implementation within ServiceNow’s Governance, Risk, and Compliance (GRC) suite. Through this integration, organizations can enhance their audit readiness, ensure continuous monitoring, and maintain compliance with evolving standards.
Keywords
NIST, Audit Frameworks, IT Operations, ServiceNow, Cybersecurity, Compliance, Governance, Risk Management, Continuous Monitoring, GRC
References
- NIST Cybersecurity Framework. (2025). Retrieved from https://www.nist.gov/cyberframework
- NIST Risk Management Framework. (2025). Retrieved from https://www.nist.gov/rmf
- ServiceNow Continuous Authorization and Monitoring. (2025). Retrieved from https://www.servicenow.com/products/continuous-authorization-monitoring.html
- ServiceNow NIST CSF Use Case Accelerator. (2025). Retrieved from https://www.servicenow.com/products/nist-cybersecurity-framework.html
- ServiceNow Governance, Risk, and Compliance Suite. (2025). Retrieved from https://www.servicenow.com/products/grc.html
- NIST Special Publication 800-53. (2025). Retrieved from https://csrc.nist.gov/publications/detail/sp/800-53/rev-5/final
- NIST Special Publication 800-37. (2025). Retrieved from https://csrc.nist.gov/publications/detail/sp/800-37/rev-2/final
- ServiceNow Audit Management. (2025). Retrieved from https://www.servicenow.com/products/audit-management.html
- ServiceNow Risk Management. (2025). Retrieved from https://www.servicenow.com/products/risk-management.html
- ServiceNow Policy and Compliance Management. (2025). Retrieved from https://www.servicenow.com/products/policy-compliance-management.html